Short Facts 

Available for

• Laptops 
• Handhelds 
• Tablets
• Smart-phones 

Supported Backend

• CRM
• ERP 
• BW (for analytical functions) 

Supported Scenarios (Technology dependent)

• Offline
• Occasionally Connected Devices
• Online 

Mobile Sales 

Cell phones, PDAs, laptops; in a world where virtually everyone owns a mobile device, your customer expects from you not just only to have the state of the art technology in use, he also expects from you to be well informed about their enterprise, there needs and past dealings wherever he meets you. Once a sales representative has identified a opportunity, your customer immediate wants to know information about products, availability, prices and delivery. 

Key Capabilities 

• Sales order management
• Account management
• Activity & Task Management
• Opportunities Management
• Product Catalogue Management 

Mobile Service 

Customer Service isn't just in the responsibility of sales and customer service. Every field worker represents the company and the customer expects to get answers to questions, check variety of information and all requests have to be recorded for further processing. SAP Mobile Service gives service technicians access to CRM functionality and master data, even whilst not connected.

Provided & manage customer information such as

• account details
• service contracts
• service visits
• status of repairs
• billing status
• historical service orders
• customer's installed base
• contact details (internal & external) 

The integration to SAP CRM activity management allows you to log activities and initiate process from manual to full automated follow-up activities, which can start from scheduling a sales representative visit to automatically resend a bill by mail. Nothing gets forgotten, every employee is informed, the customer feels satisfied and not lost.   

Confused? Mobile Sales and Mobile Service are one of the most used mobile SAP applications and therefore available in various variations using various technologies. Contact us and we discuss with you, which solution fits best to your needs.